TOTAL CARE MEANS EXACTLY WHAT IT SAYS

At ExtraTeam, our goal is to provide a combination of services and support that ensure you’re always maximizing your technology investment. From comprehensive Helpdesk services to 24x7 monitoring of your network, our Total Care commitment represents a modular selection of services that you can utilize as a complete package, or choose the specific service you need now. The choice is yours. Here’s a quick overview of all the levels of support we offer:




















PROACTIVE MONITORING

In some scenarios, demanding customers and stakeholders make network performance mission-critical. Our Proactive Monitoring solutions ensures that we discover problems before your users do.

At ExtraTeam, 24x7 monitoring means that issues are worked on as soon as they fail, not Monday morning at 9 a.m. when everyone shows up to work. We also provide after-hours security and anti-virus updates; we then ensure everything is working after the patches are applied, without disrupting your normal business operations.

We have two different levels of Proactive Monitoring for you to take
advantage of:

Server Monitoring

  • 24x7 Server Monitoring
  • Basic Statistics (Hard Drive, Memory, CPU)
  • Service Monitoring (SQL, Exchange, WWW, etc.)
  • Microsoft Patching & Monitoring. We Apply Patches & Reboot at Night & Monitor Server to Come Back Up.
  • Anti-Virus Updates & Monitor of Successful Updates.

Network Monitoring

  • 24x7 Network Device Up/Down Monitoring
  • Interface Utilization & Reporting
  • Quality of Service Reporting
  • Network Appliance Monitoring
    (VoIP Systems, Video Conferencing Systems, etc.)

PRIORITY SUPPORT

Priority Support is our solution for those times when it matters the most – in an emergency. This level of service equates to your insurance policy with the benefit of a fixed cost. When a problem arises, there are no billing issues (no hourly count, no POs to cut in the middle of the night) just help from experts to get your business back and running.

  • 24X7 Coverage
  • Unlimited Hours
  • Covers Network & Server
  • Single Monthly Fee
  • “Coverage When You Need it the Most... In an Emergency”

DESKTOP SUPPORT

Often times, the most efficient balance of performance and efficiency means you outsource your helpdesk. This critical function provides a cost-effective way to ensure that your users' desktops and laptops have all the latest security, anti-virus updates, and are delivering optimum performance. It also provides you with a real-time inventory of hardware and software of all of your end-user computers.

  • Business Hours Helpdesk
  • End User Support for Common Applications
    (Outlook, Excel, Internet Explorer, etc.)
  • Microsoft Patching & Monitoring of Successfully Updates.
  • Anti-Virus Updates & Monitor of Successful Updates.
  • Anti-Spyware Updates & Monitor of Successful Updates.
  • Hard Drive Defragmentation & Temp File Deletion.
  • Remote Access to Device for Troubleshooting Anywhere Without Complication.